Language. This document is available in English and in Chinese. For consumers in Taiwan, the Chinese version prevails; otherwise, in case of discrepancy, the English version prevails.
1. Acceptance of these terms
These terms are an agreement between you and 好客網路股份有限公司 (Unified Business No. 29041135), a company incorporated under the laws of Taiwan with its registered address at No. 205, Hulin Street, Xinyi District, Taipei City, Taiwan, operating under the brand “Sageio” (“Sageio”, “we”, “us”).
By creating a Sageio account or otherwise using the service, you agree to be bound by these terms and our Privacy Policy. If you are entering into these terms on behalf of an organization, you represent that you have authority to do so.
For business workspaces, our Data Processing Agreement forms part of these terms.
2. Eligibility and account
You must be at least 16 years old to use Sageio. You agree to provide accurate registration information and to keep your credentials confidential. You are responsible for all activity that occurs under your account.
We may suspend or terminate accounts that violate these terms or that are inactive for more than 12 months, after at least 30 days' notice by email.
3. Subscriptions and billing
Sageio is offered on monthly and annual subscription tiers, described on our pricing page. Payments are processed by our Merchant of Record, Lemon Squeezy, who is the seller of record for tax purposes in most jurisdictions.
Subscriptions renew automatically until cancelled. You may cancel at any time from the customer portal; cancellation takes effect at the end of the current billing period.
Refunds are issued at our discretion in accordance with Lemon Squeezy's refund policy. Statutory consumer protections, where applicable, are unaffected.
4. Acceptable use
You agree not to use Sageio to:
- Process meeting content that you do not have the legal right to capture, transcribe, or translate — you are responsible for giving meeting participants any legally required notices and obtaining any legally required consents (including under recording-consent and data-protection laws) before recording or transcribing a meeting;
- Violate any applicable law or third-party right;
- Distribute malware, phishing material, or content intended to harm others;
- Attempt to gain unauthorized access to the service, reverse-engineer it (except as permitted by law), or circumvent rate limits and quotas;
- Resell or sublicense the service without our written consent.
5. Your content and our license
You retain ownership of all meeting content, transcripts, and translations associated with your account. You grant Sageio a limited, worldwide, royalty-free license to host, process, and display that content solely as required to provide the service to you.
We do not use customer meeting content to train machine-learning models, and our vendors are contractually restricted from doing so.
6. Confidentiality
We treat meeting content as confidential. Internal access is limited to personnel and automated systems that need it to operate, support, or secure the service, and is logged. Confidentiality obligations survive termination of these terms.
7. Disclaimers
The service is provided “as is” and “as available.” To the maximum extent permitted by law, Sageio disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Machine-generated translations may contain errors and are not a substitute for professional human translation in high-stakes contexts.
8. Limitation of liability
To the maximum extent permitted by law, Sageio's aggregate liability arising out of or relating to these terms or the service will not exceed the fees you paid to Sageio in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law — including liability arising from willful misconduct or gross negligence — or affects the statutory rights of consumers.
9. Termination
Either party may terminate these terms for material breach if the other party fails to cure the breach within 30 days of written notice. We may suspend the service immediately for violations of Section 4 (Acceptable use), pending investigation. Upon termination, your right to use the service ends; provisions that by their nature should survive (including Sections 5, 6, 7, 8, 10, 11 and 12) will survive.
10. Governing law and disputes
These terms are governed by the laws of Taiwan (Republic of China), without regard to its conflict-of-laws rules.
Business customers. Any dispute arising out of or relating to these terms will be finally resolved by arbitration administered by the Singapore International Arbitration Centre under its rules in force, by one arbitrator, in English, seated in Singapore. Either party may seek injunctive relief in any court of competent jurisdiction.
Consumers. If you use the service as a consumer, nothing in these terms deprives you of the protection of mandatory provisions of the law of the country where you habitually reside, or of your right to bring or defend proceedings in the courts of that country. Arbitration applies to a consumer dispute only if the consumer agrees to it after the dispute has arisen.
11. Changes to these terms
We may update these terms from time to time. Material changes will be communicated by email to the address on file at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms. If you do not agree to an updated version, you may stop using the service and terminate before its effective date.
12. Territorial scope; no direction to the PRC
The Service is provided by 好客網路股份有限公司 from Taiwan and is directed to users in the markets where we localize and promote it. We do not direct, market, or offer the Service to the People's Republic of China (excluding Hong Kong, Macau, and Taiwan) (the “PRC”): we maintain no establishment, servers, or sales channels in the PRC, do not accept PRC domestic payment methods, and do not provide PRC-specific customer support. If you nevertheless choose to access or purchase the Service from within the PRC, you do so on your own initiative, as a cross-border transaction with a foreign (Taiwan) provider; you are solely responsible for compliance with any local laws applicable to your access and use, and you acknowledge that your data will be processed outside the PRC as described in our Privacy Policy.