1. Acceptance of these terms
By creating a Sageio account or otherwise using the service, you agree to be bound by these terms and our Privacy Policy. If you are entering into these terms on behalf of an organization, you represent that you have authority to do so.
2. Eligibility and account
You must be at least 16 years old to use Sageio. You agree to provide accurate registration information and to keep your credentials confidential. You are responsible for all activity that occurs under your account.
We may suspend or terminate accounts that violate these terms or that are inactive for an extended period, subject to the notice requirements in Section 9.
3. Subscriptions and billing
Sageio is offered on monthly and annual subscription tiers, described on our pricing page. Payments are processed by our Merchant of Record, Lemon Squeezy, who is the seller of record for tax purposes in most jurisdictions.
Subscriptions renew automatically until cancelled. You may cancel at any time from the customer portal; cancellation takes effect at the end of the current billing period.
Refunds are issued at our discretion in accordance with Lemon Squeezy's refund policy. Statutory consumer protections, where applicable, are unaffected.
4. Acceptable use
You agree not to use Sageio to:
- Process meeting content that you do not have the legal right to capture, transcribe, or translate;
- Violate any applicable law or third-party right;
- Distribute malware, phishing material, or content intended to harm others;
- Attempt to gain unauthorized access to the service, reverse-engineer it (except as permitted by law), or circumvent rate limits and quotas;
- Resell or sublicense the service without our written consent.
5. Your content and our license
You retain ownership of all meeting content, transcripts, and translations associated with your account. You grant Sageio a limited, worldwide, royalty-free license to host, process, and display that content solely as required to provide the service to you.
We do not use customer meeting content to train machine learning models without your explicit, opt-in consent.
6. Confidentiality
We treat meeting content as confidential. Internal access is limited to personnel and automated systems that need it to operate, support, or secure the service, and is logged. Confidentiality obligations survive termination of these terms.
7. Disclaimers
The service is provided “as is” and “as available.” To the maximum extent permitted by law, Sageio disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Machine-generated translations may contain errors and are not a substitute for professional human translation in high-stakes contexts.
8. Limitation of liability
To the maximum extent permitted by law, Sageio's aggregate liability arising out of or relating to these terms or the service will not exceed the fees you paid to Sageio in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
9. Termination
Either party may terminate these terms for material breach if the other party fails to cure the breach within 30 days of written notice. We may suspend the service immediately for violations of Section 4 (Acceptable use), pending investigation. Upon termination, your right to use the service ends; provisions that by their nature should survive (including 5, 6, 7, 8, and 11) will survive.
10. Governing law and disputes
These terms are governed by the laws of the Independent State of Samoa, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms will be resolved by binding arbitration seated in Singapore under the Singapore International Arbitration Centre rules, except that either party may seek injunctive relief in any court of competent jurisdiction.
11. Changes to these terms
We may update these terms from time to time. Material changes will be communicated by email to the address on file at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.